WhatsApp is the most popular means of communication for millions of Germans, but what to do if the messenger no longer works? We explain how to make WhatsApp work again.
The WhatsApp messenger of the target group (Facebook) is the most popular means of communication with more than two billion users worldwide. That is why it is even more annoying when the messages app goes on strike and no more new messages can be received or sent.
The problems that can cause WhatsApp to be out of service are multiple: from a failure in the company’s server to an application update that went wrong, all kinds of causes can be found. We have compiled the most common error sources and summarized possible solutions.
Is the smartphone connected to the WLAN or mobile network?
For WhatsApp, as well as for any other social network or communication tool on the smartphone, a connection to the mobile network or WLAN is required.
For this reason, you should first check if the mobile phone has coverage and is connected to the Internet. This can be easily checked in control center (iPhone) and taskbar (Android) or in settings.
Are the WLAN and mobile data activated and is there a connection to the mobile network? (iPhone) (Source: t-online)
A reboot may already help
If the smartphone is connected to the Internet and browsing in the browser or on Facebook & Co. also works, restarting the smartphone might help. In many cases, this fixes most problems.
yet android phone Depending on the manufacturer, there are different options to restart: Press and hold the “Power button” or a combination of “Power button” + “Volume down” or “Volume up” button for several seconds.
For iPhone users everything works a little easier, because the models have a standard key combination here: in newer models, press and hold the “power button” + “volume button”, in older models, press and hold the “on/off button”. button” is enough. Power off button”. Then tap “Power off”. Then turn on the smartphone again as usual with the “Power On/Off” button.
Check WhatsApp for updates
If restarting doesn’t help either, you should check for updates or a new version for WhatsApp. To do this, open the App Store on iPhone or the Google Play Store on Android phones and search for WhatsApp there. If an outdated version is installed, an update available through the store can be installed.
Check the app store to see if an update is available. (iPhones)
Reinstall WhatsApp
If even updating to the latest version doesn’t help and you still can’t send messages, reinstalling the app may also help. However, before a new installation, the chats must be secured or backed up. You can find out how this works here.
If the old chats are saved, WhatsApp can be easily deleted from the phone. To do this, simply press and hold the app symbol on the home screen until a selection window opens.
Then click “Uninstall” (Android) or “Remove App” (iPhone). Then just download and install the app again from the respective store.
WhatsApp can be removed from the cell phone and reinstalled in just a few simple steps. (iPhones)
What else can you do
Have you tried all the sources of the problem and most likely the fault is not yours or your own smartphone? So it could be a WhatsApp server failure.
When in doubt, you should always use the whatsapp official page and relevant social media channels Stay tuned: users also receive information there about large-scale app outages.
On sites like alleerrors.de You can also see if other users are having problems with the app. Current faults can also be reported there and current problems can be discussed with others.
Introvert. Beer guru. Communicator. Travel fanatic. Web advocate. Certified alcohol geek. Tv buff. Subtly charming internet aficionado.
