Here comes Welcome to TIM, the welcome service for new and old fixed network customers. Here is everything you need to know.
TIM welcomes new and old customers to fixed network. In fact, the telephone operator has launched Welcome to TIM, service support for that verifies the correct operation of the new household connections. An initiative that aims solve at the beginning all foreseeable technical problems that are inevitably incurred in the activation of the contract.
Of course the service is active by default and completely free. In operation in the first 48 ore post-installation, provides the constant monitoring of the new line. The personal ei automatic systems from TIM remotely detect connection behavior, comparing the speed of the signal with the parameters of the offer, calibrating all settings for optimal performance.
Welcome to TIM is heading for both new customers and all existing customers asking for one supply variation or who faces a Movil House. As we have already said, the monitoring is activated immediately after the activation of the fixed network offer and lasts 48 hours.
Welcome to TIM, how it works
Successful activation is communicated via SMS sent by the number of TIM technical assistance. In addition, for the next two days, TIM will confirm whether the connection speed is really as expected, and will also provide suggestions on how optimize connection. Finally, links will be sent through which report bugs and possibly modify the modem settings.
The report would be automatic yes, on the other hand, some drawbacks after activating the service. The customer will remain notified via sms at the beginning of the 48 hours of follow-up, and you will receive the report code to be provided to the assistance that will deal with the problem until resolution.
Other fixed network offers from TIM
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Staying in home deals, TIM extended up August 28, 2021 the offers included in New TIM Super, that’s Tim Super Fiber (for the line FTTH), Super Mega TEAM (for users FTTC) e Super ADSL, such a 29.90 per month. Super Tim base it still costs 24.90 per month, with measured calls and without modem. Good news for customers of Puglia and Friuli Venezia Giulia that they will be able to access Super Wi-Fi, both at the points of sale and on the official website of the company, without paying the cost of Wi-Fi and security during the first year of the contract.
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It does not end here. As of July 26 it will be possible to ratify the purchase of Google Nest Hub second generation, that is, the 7-inch smart screen to interact with the Google Assistant and home automation services. Available both online and in store, the product costs 2 euros per month for 30 months. Only one euro per month with installments of the same duration to acquire the Nest Mini.