It’s not very functional for Samsung to offer you in-particular person guidance throughout the COVID-19 pandemic, and the company is responding in variety by building remote help that much less complicated for some of its consumers.

The tech huge has started giving aid by way of WhatsApp to consumers in India for any merchandise offered in the country, whether it is the most current Galaxy cellular phone or a washing device. You can inquire for complex support, check out the status of a fix, come across provider locations, or request installations and demos for recently acquired devices.

Help is offered by sending a information to a committed WhatsApp help variety (1800-5-SAMSUNG, or 1800-5-7267864) in between 9AM and 6PM regional time any day of the week. Samsung hasn’t stated if it will provide enable by way of WhatsApp in other countries.

It’s a rational go for the company. India is WhatsApp’s most significant industry, with above 400 million buyers as of July 2019, and the messaging software package is applied for everything from day-to-working day organization by means of to disseminating political info (and misinformation). This provides Samsung assist to a system several folks are currently at ease working with, and could aid continue to keep encounter-to-facial area assist to a minimum.

Up coming: How to use WhatsApp: The complete beginner’s guide